Shipping & Orders Policy
Resale of any products on Amazon.com or Ebay.com is strictly prohibited.
Anyone who is suspected of reselling our products will have all future orders canceled.
We cannot be responsible for unexpected back-orders, lost packages or production delays that extend shipping times. Delays may occur from time to time. If you have specific questions about an online order, please e-mail firstname.lastname@example.org instead of calling our office. Reception does not have access to information regarding online orders.
Products sold by Institute for Progressive Medicine are not intended to diagnose, treat or cure any illness or disease. The content and recommendations contained on this website and product information pages have not been reviewed by the U.S. Food and Drug Administration (FDA) and are solely the opinion of the authors. IPM doctors and staff cannot guarantee the effectiveness of these products and cannot predict any specific or desired heath outcome from using them.
Content contained on this website is not a substitute for professional medical advice, diagnosis or treatment. Never increase, reduce or discontinue any medication or treatment without first consulting your doctor.
IPM staff cannot provide any medical advice or instructions on taking nutritional supplements to anyone who is not a current patient at our clinic in Irvine, CA. To become a patient, please call reception at (949) 600-5100.
Shipping and Ordering Policy:
We use USPS or UPS to ship our orders depending on the weight, size and destination. If you provide a P.O. Box delivery address, we will use USPS to ship your order. A telephone number must be provided by you at checkout to provide to the shipping carrier. Some products are unusually heavy and cannot receive free shipping. These will be clearly noted on the online store. The price of ground shipping from the Institute for Progressive Medicine Supplement Store is as follows:
- California Orders Under $150.00 $8.25
- Out of State Orders Under $150.00 $9.25
- Orders of $150.00 or more (US only) FREE GROUND SHIPPING!
- Canadian orders flat shipping rate $25.00 **
**There may be customs and duty charges for orders mailed to Canada. IPM cannot be responsible for these fees and does not have information about the amount assessed. CLICK HERE for a Canadian Government Customs Calculator.
Shipping to Canada and International Shipments
There is a flat-rate charged on orders to Canada as posted above. Any duty and tax to be paid for an order is the responsibility of the customer. The Institute for Progressive Medicine Store does not ship to international locations other than Canada at this time.
Methods of Payment
We accept Visa, Mastercard, Discover, and American Express credit cards. We also accept PayPal as a method of payment online.
Paypal users must have a US based account verified by Paypal to order products from IPM. Non-US Paypal accounts are blocked.
Most orders are shipped 1-3 business days after the order is placed. Shipments do not go out Saturday or Sunday, and all orders received Friday afternoon or over the weekend are processed the following Monday. We do not ship orders on company holidays.
We maintain most product items available in our store inventory. Occasionally an item will be out of stock when an order is placed. In this case the order will not ship until any back-ordered items are received in our office. If this is more than an extra day or two from the time you place your order, you may receive an e-mail detailing when the products will be shipped and any other special situation regarding your order.
Lost or Damaged Shipment
Call us at (949) 600-5100 during our normal business hours – Monday-Friday 8:00am-4:30pm PST and we will help you with any lost or damaged shipment. We cannot be responsible for stolen or missing packages that were properly delivered by USPS or UPS, as evidenced by tracking documentation – NEVER order packages to a location where they may be stolen. We will not replace them.
Cancel or Edit Your Order
If your order has already been processed, you will not be able to cancel or edit it. You may refuse the package or return it unopened. Any refused or cancelled order that has shipped is subject to a 10% restocking fee, plus actual shipping fees and/or return shipping fees.
We cannot be responsible for refused packages that do not arrive back at our facility.
Prop 65 Notification Information (for California residents only)
Some products on our website are required by California State law to carry a Proposition 65 notification. As a note, most products that carry this Proposition 65 notification have even fewer heavy metals or toxic materials than an average serving of organic spinach or watermelon. For more information on Prop 65, CLICK HERE.
Reselling products purchased through IPM’s online store is strictly prohibited. This includes direct resales or sales via online services such as Amazon, Ebay, or Craigslist. Reselling products purchased from the IPM online store violates the sales agreements that we have with most of our manufacturers. If it is discovered or suspected that a customer is engaging in resales of products purchased through our online store, all pending orders will be refunded and canceled.
The Institute for Progressive Medicine Online Store staff is committed to providing you with physician-quality products and outstanding customer service.
Unfortunately, due to the nature of the products we sell, we are unable to accept opened items for return. If you would like to return an unopened item or if you have received a damaged or defective item in a shipment, please contact us via email when you receive your package and within 15 days of the date of purchase. Please include the following in your return request:
- Your name
- Your order number
- What products you want to return
- What the problem is with the products
For products returned within 15 days, you will receive a credit back to the original payment method used on your order (minus shipping charges) Credits usually post within 2-5 business days after we receive your return. We cannot be responsible for items returned to us that do not arrive at our facility. E-mail: email@example.com.
Heat Sensitive Products and Storage FAQ:
Many patients and customers ask us about the proper storage and shipment of heat sensitive products. We have added some FAQ questions to provide some answers here. If you have additional questions, please call us at 949-600-5100 or e-mail firstname.lastname@example.org
Q: What are some examples of heat sensitive products?
A: Some Probiotics, essential oils, ozone products, glutathione, and other products may be heat sensitive. These products should be stored in a cool, dry place, or in the refrigerator once you receive them and as labeled by the manufacturer.
Q: My package arrived warm. Is the product okay?
A: Yes, the product is totally fine. Most heat sensitive products may be shipped without cold packs over short duration. As long as they are stored cold long-term, they will be fine. Cold products MAY be shipped with an ice pack to keep them closer to room temperature during transit time. If there is a cold pack it will almost always arrive thawed and warm. The majority of our shipments are NOT shipped on an ice pack. If you have any questions, please call us before you order.
Q: My heat sensitive product is warm, is it okay?
A: Yes, heat sensitive products can be exposed to higher heat for shorter periods of time and still maintain potency. These products are NOT designed or packaged to be stored at high heat for long periods of time (weeks or months). Cold packs MAY be included with these products to help keep them cooler for longer during shipment. If you have any questions, please call us before you order.
Q: Should I store all of my products in the refrigerator or freezer to keep them cold?
A: Not necessarily. The enemies of potency and shelf-life for nutritional supplements are usually oxygen, heat and moisture. Storing a large bottle in the fridge that you will open many times before it is empty will increase the moisture content inside the bottle each time it is opened due to condensation. If the product is not labeled for refrigeration it is better to keep it in a dark, cool and dry place such as a cabinet or pantry. Leave any moisture absorbing packets inside the bottle to maintain dryness inside.
A: Most likely, yes. Almost all of the products sold at IPM are pharmaceutical grade, and many of them are guaranteed for the potency marked in the supplement facts box all the way up to the expiration date. In fact many manufacturers of high quality supplements will include 105% or more of the label claim for each ingredient to ensure it will be potent by the expiration date on the bottle. For this reason, if a bottle has been stored properly without moisture, light and oxygen, the product should be good for months after the date on the bottle. This is especially true if it is still sealed.
A: As a rule of thumb, most products with a manufactured-on date instead of an expiration date are good for 24-36 months (2-3 years) from the date marked on the bottle. Some products may be good for longer than 2 years. If you are uncertain, you should check directly with the manufacturer for their recommendation.
We utilize the state-of-the-art online security features to protect your personal and financial information. All credit card transactions are encrypted and processed by Elavon or Paypal proven and secure online gateways. We never store credit card information on our own servers or on paper in our office. If you would prefer to speak with our in-store staff please call reception at (949) 600-5100 during normal business hours: Monday-Friday 8:00am-4:30pm PST